Returns & Exchanges

At Buy Wines and Spirits Online, we strive for complete satisfaction with every bottle; if your order is damaged or incorrect, you may return it within 14 days of delivery for a full refund or exchange. Please note that due to legal regulations, we cannot accept returns on opened bottles or products where the seal has been broken.

Return Process

• 1.
  Initiate Your Request

  Contact our customer service team via email or our online portal with your order number and a brief explanation for the return.

• 2.
  Documentation and Photos

  For items damaged during transit, please provide clear photographs of the packaging and the damaged bottle to expedite your claim.

• 3.
  Secure Packaging

  Carefully repack the items in their original protective wine shippers to ensure they reach our warehouse safely and without further breakage.

• 4.
  Processing and Refund

  Once our specialists inspect the returned inventory, we will issue a credit to your original payment method within 5 to 7 business days.